Basic Information
• How long has the center been open?
• Who owns the center?
• What levels of care do you provide?
• What were the results of your last state survey?

Admissions
• Are admissions accepted 7-days per week?
• Do you have rooms available or is there a waiting list?
• What medical information is required prior to admission?
• How do you admit someone to the center?
• Does the center have a variety of room accommodations?
• Does my loved one have a choice of rooms and roommates?
• Am I allowed to bring furnishings from home?

Financial Information
• What are the current room rates?
• What services and amenities are included in the daily room rate?
• Is the center Medicare and Medicaid certified?
• Does the center accept private insurance?
• Does the center require a security deposit or advance payment?
• When can I expect to receive a bill for services?

Meal Service & Dining
• Are all meals included in the daily room rate?
• Do you have selective menus or alternate meal selections available?
• May I bring food from home if my loved one requests?
• May I keep food or snacks in the room?
• Can guests eat meals?
• Is a dietitian on staff at the center?

Staffing
• What is the staff to resident ratio on each shift?
• What are the qualifications of your staff members?
• Who is your Medical Director?
• Can my personal physician treat me at the center?

Therapy Services
• What types of therapy do you provide?
• How often is therapy provided?
• Do you employ your own therapists?

Activities & Transportation
• What types of activities are available?
• Are activities available outside the center?
• Do you provide transportation or assist in arranging transportation services?

Visiting
• When are visiting hours?
• Are family, friends, children, and pets allowed to visit?
• Are pets permitted to live at the center?

Amenities
• Is private telephone service and cable television available in all rooms?
• Is there a separate charge for private telephone and cable services?
• Do I have to bring my own telephone and television from home?
• Does the center have a beauty & barber shop?
• Is there a charge for personal laundry services?
• How often will my room be cleaned?
• Do you provide towels & linens?