Answers to frequently asked questions
Making decisions about the care of loved ones brings with it many questions. We understand, and offer straight forward answers to the most often asked question garnered from our years of experience helping families and individuals choose the right care experience.
Nursing Center FAQs
What is your admissions process?
What time of day are patients admitted?
What personal items should I bring?
Who does the laundry?
How do I pay for services?
Do you have a beauty and barber shop?
Do I have to bring in my medications?
Are private telephone and cable available?
Will you provide transportation to doctor’s appointments?
Do you have a physician on staff?
How often will I be seen by a physician?
How often will I get therapy?
Do I have to bring my own medical equipment?
When will I be discharged?
Do you have any activities?
What is your staffing ratio?
Can I smoke at the center?
Assisted Living FAQs
May I bring my own furniture or do you provide furniture?
Do I keep my medications in my apartment?
Will a doctor see me in my apartment or do I have to go out?
Can I come and go as I please?
Do you provide any transportation?
Do you have a beauty and barber shop?
Nursing Center FAQs
How do I schedule a tour?
Simply contact the Admissions office at the center of your choice. Appointments are not required but we do encourage them so our admissions director can spend as much time with you as necessary to provide a complete tour and answer your questions. To request a brochure or schedule a tour through this website, visit the Contact Us page.
What is your admissions process?
If you or your loved one is currently in the hospital, ask the hospital social worker or discharge planner to fax your current medical information to our admissions office. If you’re coming from home, your physician will need to complete a current history and physical for you. If you’re coming from another nursing center or an assisted living center, ask the staff social worker to fax your medical information to us. We’ll review the information to make sure we can provide the services you need. We’ll also look at beds available to see how quickly we can accommodate you.
What time of day are patients admitted?
Although we’re happy to accept patients 24 hours per day, 7 days per week, most are admitted between 9:00 a.m. and 9:00 p.m. each day.
What personal items should I bring?
We want your stay to be as much like home as possible, so we recommend bringing 7 – 10 days’ worth of personal clothing along with any personal care supplies that are important to you (toothpaste, deodorant, electric shaver, make-up, etc.). Please be sure all your clothing and personal items are marked with your full name.
Who does the laundry?
Depending on your preference, either your family or our facility can do your laundry. We charge $30 per month for laundry services. Regardless of who is doing your laundry, though, we ask that all clothing be marked with your full name. That way if something gets accidentally misplaced, we can return it to its rightful owner.
How do I pay for services?
We accept Medicare, Medicaid and a variety of insurance plans. For your convenience, our business office will submit claims to the appropriate carrier on your behalf. If you do not meet the coverage criteria or your claim is denied, you’ll receive a bill from us. Rest assured we will do our best to help maximize your coverage.
When are visiting hours?
We have no limits on visiting hours. Family, friends, children and even pets are welcome to visit 24 hours a day, 7 days a week.
Can guests eat meals with me?
Absolutely. Guest meals are available daily and can be purchased by contacting our receptionist. We also have a private dining room available by reservation. Please contact the facility receptionist for information on how to reserve the room.
Do you have a beauty and barber shop?
All of our centers are equipped with a full-service salon. All salon services are billed to the patient.
Do I have to bring in my medications?
You don’t need to. We have contracted with a pharmacy to provide medications to all of our patients. Unless your stay is covered by Medicare or Medicaid, you’ll receive a bill from the pharmacy for your medications. If you have prescription benefits coverage, the pharmacy will submit a bill to your insurance company on your behalf.
Are private telephone and cable available?
Yes, private telephones and basic cable are available in all rooms.
Will you provide transportation to doctor’s appointments?
We will be happy to assist in arranging transportation to and from your appointments outside the center in the most cost-effective manner that’s in keeping with your needs.
Do you have a physician on staff?
In addition to a medical director, we have a number of physicians who are credentialed to see patients at each of our centers. We welcome your physician(s) to follow your care as well, as long as they complete the necessary paperwork and follow State and Federal guidelines regarding the care of nursing center patients.
How often will I be seen by a physician?
In general, a physician will see you within 24 hours of your admission to our care center. Beyond that, you’ll be seen as often as medically necessary based on your diagnosis and current condition. Long-term care patients are seen monthly. In general, assisted living residents go out to see their own doctor whenever necessary.
How often will I get therapy?
Therapy is provided at least five times per week. We’ll complete most therapy assessments with you within the first 48 hours of your admission. Each therapy assessment takes thirty minutes to one hour to complete. If your physician orders more than one type of therapy, you can expect to spend one to two hours in the assessment process. Once complete, our clinical team will determine how much and how often you’ll receive therapy.
Do I have to bring my own medical equipment?
For your convenience, the center provides medical equipment for you to use during your stay. If you already have your own equipment, feel free to bring it to the center. Just be sure to mark all personal medical equipment with your full name.
When will I be discharged?
Your diagnosis, prognosis and progress toward your goals affect how long you’ll stay with us. Keep in mind that it’s difficult to determine an exact discharge date at the time of your admission. Our interdisciplinary care team will meet weekly to review your care plan and progress. Depending on your progress, your discharge date may change several times throughout your stay. Rest assured a specific discharge date will be set once you achieve your goals.
Do you have any activities?
Social, educational and recreational activities are available each day of the week. From music and games to crafts and religious services, we offer something for everyone.
What is your staffing ratio?
We strictly follow State and Federal staffing guidelines, and we’re proud that our centers always exceed the minimum standards. In addition to exceeding State and Federal guidelines, our staffing ratios differ by level of care. We take into account the clinical care needs of all our patients and adjust staffing accordingly.
Can I smoke at the center?
All our centers are smoke-free facilities. Smoking by residents and guests is permitted only in designated areas.
Assisted Living FAQ
May I bring my own furniture or do you provide furniture?
We encourage you to bring your own furniture and to decorate your room to your personal tastes.
Is there an annual lease?
We don’t have long-term leases. All residents pay on a month-to-month basis. We simply ask for seven days’ notice if and when you plan to vacate your apartment.
Is there a security deposit?
At most of our centers, the security deposit is $1,000. The deposit is fully refundable as long as your apartment is left in the same condition as it was when you moved in.
How do I get my medications?
Although we have contracted with a pharmacy to provide medications to all of our residents, you may continue to have your medications filled at the pharmacy of your choice.
Do I keep my medications in my apartment?
You may keep your medications in your apartment. If you prefer, our nurse can secure it in our medication cart and administer it to you at the appropriate times. However, there is a charge for that service.
Will a doctor see me in my apartment or do I have to go out?
For your convenience, several of our attending physicians are available to see assisted living residents. If you prefer, you may continue to see your own physician(s) outside the center.
Can I come and go as I please?
Just like your own home, you’re free to come and go as you wish. We only ask that you let the staff know if you’re going to miss a meal or be out of the center for an extended period of time.
Are meals included?
All meals and snacks are included in our daily rate and provided according to your dietary needs. We do our best each day to offer appetizing and nutritious meals. Whether you order from our bistro menu or choose the special of the day, we’re confident that you’ll find something that appeals to you. A private dining room for family gatherings and parties is available by reservation. Please contact the facility receptionist for information on how to reserve the room.
Can I cook in my apartment?
For your convenience, the apartment is equipped with a small kitchenette. While stoves are not provided, you’re welcome to have small appliances such as a coffee maker or microwave in your apartment.
Do you have any activities?
Social, educational and recreational activities are available each day of the week. From music and games to crafts and religious services, we offer something for everyone.
Do you provide any transportation?
Some of our assisted living centers offer transportation to doctors’ appointments either free of charge or for a nominal fee. In any event, we will be happy to assist in arranging transportation to and from your appointments outside the center in the most cost-effective manner that’s in keeping with your needs.
Can I smoke at the center?
All our centers are smoke-free facilities, so smoking is not permitted in your apartment. Smoking by residents and guests is permitted only in designated areas.
When are visiting hours?
We have no limits on visiting hours. Family, friends, children and even pets are welcome to visit 24 hours a day, 7 days a week.
Can guests eat meals with me?
Absolutely. Guest meals are available daily and can be ordered by contacting our receptionist.
Do you have a beauty and barber shop?
All of our centers are equipped with a full-service salon. All salon services are billed to you